Shipping policy

Shipping Policy

At Sutra Adult Toys & Novelties, we are committed to delivering your order quickly, securely, and with complete discretion.

Discreet Packaging

All orders are shipped in plain, unmarked packaging with no indication of the contents or our brand name on the outside. Your privacy is always protected.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods

We offer standard and expedited shipping options at checkout. Shipping times may vary based on location and carrier availability.

Shipping Timeframes

Estimated delivery times begin after order processing:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days

Delivery times are estimates and not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking details.

Shipping Restrictions

We currently ship to [insert countries/regions]. Some locations may have restrictions on adult products; customers are responsible for knowing their local laws.

Lost, Delayed, or Stolen Packages

Sutra Adult Toys & Novelties is not responsible for delays caused by carriers, weather, or incorrect address information. Once a package is marked as delivered, responsibility transfers to the customer.

Address Accuracy

Please ensure all shipping information is accurate at checkout. Orders shipped to incorrect addresses due to customer error may not be eligible for replacement or refund.