Terms of service

Terms of Service

Welcome to Sutra Adult Toys & Novelties™. By accessing or using our website, products, or services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Eligibility (Adults Only)

You must be at least 18 years of age to access this website or purchase any products. By using this site, you confirm that you are legally permitted to view adult-oriented content in your jurisdiction.

2. Products & Use

All products sold by Sutra Adult Toys & Novelties are intended for personal, lawful use only. Products should be used according to provided instructions and safety guidelines.

We are not responsible for misuse, allergic reactions, or injuries resulting from improper use.

3. Orders & Payments

All prices are listed in USD unless otherwise stated.
We reserve the right to refuse or cancel any order at our discretion.
Payment must be completed before an order is processed.
We use secure, third-party payment processors to protect your information.

4. Shipping & Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or incorrect address information provided by the customer.

Ownership of products transfers to the customer upon delivery.

5. Refunds & Returns

Due to hygiene and safety reasons:

No refunds or returns on opened or used items
All sales on intimate products are final once opened

Please review our Refund & Return Policy for full details.

6. Privacy & Discretion

We value your privacy. All orders are shipped discreetly, and personal information is handled in accordance with our Privacy Policy.

7. Intellectual Property

All content on this website—including text, logos, images, branding, and design—is the property of Sutra Adult Toys & Novelties™ and may not be copied, reproduced, or used without written permission.

8. Prohibited Use

You agree not to:

Use the website for illegal or unauthorized purposes
Attempt to breach website security
Misrepresent your age or identity
Resell products without authorization

9. Limitation of Liability

Sutra Adult Toys & Novelties shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products, to the fullest extent permitted by law.